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Kirby Toh (Ground Labs Support)

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Activity overview

Latest activity by Kirby Toh (Ground Labs Support)
  • Kirby Toh (Ground Labs Support) created an article,

    Missed matches in Excel spreadsheets

    Issue After scanning Microsoft Excel spreadsheets using (any of) our products, it is discovered that even though genuine card numbers exist in the spreadsheet, the scan has failed to detect most (i...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    Scanning progress for databases

    Introduction This article serves to explain the logic behind how database scan progress is tracked, calculated, and updated by Enterprise Recon.   Calculation The scanning engine calculates progres...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    Why isn't my PST/OST file scanned in full?

    Issue Users may notice that after their scan/s on .PST/OST files are completed, the reported "Scanned Bytes" may not be in line with the size of the actual file. For example, one may have...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    Scan Schedule actions

    Introduction This article shall explain all actions the User may perform on existing Scan Schedules under the Schedule Manager - how they work, and what actually happens.Namely; View, Modify, De-ac...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    How Node Agents receive instructions

    Introduction This article shall articulate how instructions set by the User through the Web Console are relayed to the Node Agent from the Master Server.   Summary When the User creates a Scan Sche...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    [ER] Dell network device "incompatibility"

    Issue When installing the Enterprise Recon appliance on a Dell OEM server, the following error message may be observed during the installation process:   Reason This error occurs when the installe...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    [CR/DR] Scanning Google services

    Introduction All information and guides regarding Google services scanning for Card/Data Recon shall be documented here. Requirements Google Applications for Business Admin role for the above To s...

    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    Elimination of False Positives when scanning for Credit Cards

    Introduction Card Recon, Data Recon, and Enterprise Recon can be used to scan for credit card numbers. This article explains the steps we take to reduce the number of false positives returned.   Su...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    Difference between Card/Data Recon & Enterprise Recon

    Introduction This article aims to summarize the core differences of all Ground Labs products to help customers with their purchasing decisions.   Comparison Table Feature Card Recon (Advanced) D...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Kirby Toh (Ground Labs Support) created an article,

    [CR/DR] Memory limit reached

    Issue While scanning on Card/Data Recon, the following error message was received: "Some data may be inaccessible: Memory limit of xxxx bytes reached, needed xxxx more"   Reason This erro...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes