Kirby Toh (Ground Labs Support)

Missed matches in Excel spreadsheets

1. General/FAQ

Issue After scanning Microsoft Excel spreadsheets using (any of) our products, it is discovered that even though genuine card numbers exist in the spreadsheet, the scan has failed to detect most (i...

• Edited August 03, 2017 09:39
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Scanning progress for databases

1. Enterprise Recon 2

Introduction This article serves to explain the logic behind how database scan progress is tracked, calculated, and updated by Enterprise Recon.   Calculation The scanning engine calculates progres...

• Edited August 02, 2017 09:15
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Why isn't my PST/OST file scanned in full?

1. General/FAQ

Issue Users may notice that after their scan/s on .PST/OST files are completed, the reported "Scanned Bytes" may not be in line with the size of the actual file. For example, one may have...

• Edited July 17, 2017 13:12
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Scan Schedule actions

1. Enterprise Recon 2

Introduction This article shall explain all actions the User may perform on existing Scan Schedules under the Schedule Manager - how they work, and what actually happens.Namely; View, Modify, De-ac...

• Edited May 24, 2017 16:25
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How Node Agents receive instructions

1. Enterprise Recon 2

Introduction This article shall articulate how instructions set by the User through the Web Console are relayed to the Node Agent from the Master Server.   Summary When the User creates a Scan Sche...

• Edited August 02, 2017 01:28
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[ER] Dell network device "incompatibility"

1. Troubleshooting

Issue When installing the Enterprise Recon appliance on a Dell OEM server, the following error message may be observed during the installation process:   Reason This error occurs when the installe...

• Edited March 07, 2017 07:27
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[CR/DR] Scanning Google services

1. Card & Data Recon

Introduction All information and guides regarding Google services scanning for Card/Data Recon shall be documented here. Requirements Google Applications for Business Admin role for the above To s...

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Elimination of False Positives when scanning for Credit Cards

1. General/FAQ

Introduction Card Recon, Data Recon, and Enterprise Recon can be used to scan for credit card numbers. This article explains the steps we take to reduce the number of false positives returned.   Su...

• Edited May 11, 2017 02:35
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Difference between Card/Data Recon & Enterprise Recon

1. General/FAQ

Introduction This article aims to summarize the core differences of all Ground Labs products to help customers with their purchasing decisions.   Comparison Table Feature Card Recon (Advanced) D...

• Edited November 22, 2016 08:32
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[CR/DR] Memory limit reached

1. Troubleshooting

Issue While scanning on Card/Data Recon, the following error message was received: "Some data may be inaccessible: Memory limit of xxxx bytes reached, needed xxxx more"   Reason This erro...

• Edited March 05, 2018 11:43
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